Assessor Resource
FNSISV511A
Settle non-routine and complex claims
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to job roles involving specialist knowledge and functions in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.
This unit describes the performance outcomes, skills and knowledge required to settle non-routine and complex insurance claims including the identification of non-standard issues, accessing all required information to allow a decision to be made, negotiation and finalisation of claims.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)